Terms & Conditions
Delivery
Delivery charges for mainland UK are as follows:
- £2.95 for orders up to £25.00
- £4.95 for orders from £25.00 - £75.00
- FREE for purchases over £75.00
We use Royal Mail for orders under £2.95, and a courier service for all other services.
Next working day delivery
If your order is placed before 12pm, the delivery will be dispatched on the same day via a Next working day delivery service. This excludes Saturday, Sunday and regional Bank Holidays. If your order is placed after 5pm, dispatch will be next day.
Any items not in stock will have a 7 – 14 day delivery timescale.
We will always endeavour to dispatch your goods within 7 – 10 working days and keep our customers fully updated on the progress of their order via e-mail or phone.
It is not always possible to keep every product in stock and some items will be ordered in from the manufacturer. To be sure of stock availability, we would advise you to contact us on either 01536 420051 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it Any items not in stock will have a 7 – 14 day delivery timescale.
Returns
We strive to offer only the best quality products and believe you will be delighted with your purchase from Jollytots. However, if you are unhappy with the product in anyway it can be returned to us following the steps outlined below. We aim to keep the process as simple as possible.
If you wish to return an item(s) for an exchange or refund simply package your product(s) up and include a covering letter or a copy of your delivery note with your instructions.
If you wish to exchange a product it will need to be returned at customers own expense. If you have received an item in error (made by us) there is no need to pay for return postage.
Please note we cannot accept items back that have been clearly used or washed unless they are faulty. Please send your return back within 7 days of receiving them.
Sometimes faulty goods have to be sent back to the Manufacturers to be inspected.This will take a little longer and we will keep you up-dated by phone or email.
If you have any questions or queries please do not hesitate to contact our customer service team at and they will be happy to help in any way. Alternatively call 01536 420051
Packaging
We may use recycled packaging if the original box has been damaged or for orders with multiple pieces. Therefore contents may differ from the description on the box. Please check inside that goods are correct as there will be a £15.00 charge if a parcel is refused.
Privacy
This privacy policy sets out how Jollytots uses and protects any information that you give Jollytots when you use this website.
Jollytots is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Jollytots may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1/7/2009.
What we collect
We will need to collect the following information to process and fulfil your order, and to notify where applicable the status of your order:
Your name
Address
Phone Number
Email Address
And credit or debit card details.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping
We may use the information to improve our products and services. We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
